Justia Arbitration & Mediation Opinion Summaries

Darrell J. Austin, Jr. filed a lawsuit against Experian Information Solutions, Inc., alleging violations of the Fair Credit Reporting Act (FCRA). Austin claimed that Experian reported inaccurate and derogatory information about his credit history, even after he had disputed the inaccuracies. He had enrolled in CreditWorks, a free online credit-monitoring service offered by an Experian affiliate, to understand why his credit applications were being denied despite the discharge of much of his debt through bankruptcy.The United States District Court for the Eastern District of Virginia denied Experian’s motion to compel arbitration and excluded the declaration of David Williams, an Experian affiliate employee, which was submitted to support the motion. The court found that Williams lacked personal knowledge and relied on hearsay documents. Additionally, the court concluded that the CreditWorks enrollment page was deceptive and did not provide sufficient notice to Austin that he was agreeing to arbitration.The United States Court of Appeals for the Fourth Circuit reviewed the case and reversed the district court’s decision. The appellate court found that the district court erred in excluding the Williams declaration, as Williams had adequately demonstrated personal knowledge of the enrollment process and the terms of use. The court also determined that the CreditWorks enrollment page provided clear and conspicuous notice of the terms of use, including the arbitration agreement, and that Austin had manifested assent to those terms by creating an account.The Fourth Circuit held that Experian had met its burden to establish the existence of a binding arbitration agreement and remanded the case for further proceedings consistent with its opinion. View "Austin v. Experian Information Solutions, Inc." on Justia Law

Wheeling Power Company operates the Mitchell Plant, where employees are represented by Local 492 under a collective bargaining agreement. After a fire at another plant owned by the same parent company, employees from that plant were temporarily assigned to the Mitchell Plant. These employees were not covered by Local 492’s agreement, leading the union to file a grievance. The grievance was denied, and the union took the matter to arbitration. The arbitrator found that assigning work to non-union employees violated the agreement but left the remedy to be determined by the parties, retaining jurisdiction in case of an impasse.The United States District Court for the Northern District of West Virginia upheld the arbitrator’s liability award. Wheeling Power appealed, arguing that the arbitrator exceeded his authority and that the award was not final because the remedy had not been determined.The United States Court of Appeals for the Fourth Circuit reviewed the case and concluded that the complete arbitration rule applied, meaning the arbitrator’s decision was not final since he retained jurisdiction over the remedy. The court noted that the district court should have dismissed the case as premature. Despite Local 492 not raising this issue in the lower court, the appellate court chose to overlook the forfeiture to reinforce the complete arbitration rule’s importance and to avoid piecemeal litigation.The Fourth Circuit vacated the district court’s judgment and remanded the case with instructions to dismiss it without prejudice, allowing the parties to return to court once the arbitrator’s award becomes final. View "Wheeling Power Company - Mitchell Plant v. Local 492 Utility Workers Union of America" on Justia Law

Employers’ Innovative Network and its president, Jeff Mullins, entered into contracts with Bridgeport Benefits, Capital Security, and other parties to secure a new health insurance policy for their employee healthcare benefit plan. The relationship between the parties deteriorated, leading Employers’ Innovative Network to file a lawsuit in West Virginia state court in April 2018, alleging breach of contract, fraud, slander, and violations of the West Virginia Unauthorized Insurers Act. The case was removed to federal court but was stayed pending arbitration in Bermuda, as stipulated in the contracts.The arbitration was conducted in Bermuda, where the arbitrator, Delroy Duncan, ruled in favor of the defendants. Employers’ Innovative Network later challenged Duncan’s impartiality, citing conflicts of interest, but the Bermuda Arbitration Institute upheld Duncan’s position. The plaintiffs did not appeal this decision to the Bermuda Supreme Court. Subsequently, the defendants sought to enforce the arbitral award in the United States under Chapter 2 of the Federal Arbitration Act (FAA), and the Southern District of West Virginia granted their request, rejecting the plaintiffs’ public policy defense.The United States Court of Appeals for the Fourth Circuit reviewed the case. The court vacated the district court’s decision and remanded the case for further fact-finding to determine whether Chapter 1 or Chapter 2 of the FAA applies. The appellate court noted that the arbitration might be governed by Chapter 1, which includes an “evident partiality” defense, or by Chapter 2, which does not explicitly include such a defense but allows for non-enforcement on public policy grounds. The court emphasized the need to clarify the citizenship of Capital Security and the nature of the parties’ relationship to determine the applicable chapter. View "Employers' Innovative Network, LLC v. Bridgeport Benefits, Inc." on Justia Law

Following the September 11 attacks, Kellogg Brown & Root International (KBR) contracted with the U.S. Army to provide logistics support in Iraq and Kuwait. KBR subcontracted with First Kuwaiti General Trading & Contracting W.L.L. (First Kuwaiti) to provide trailers for troops. First Kuwaiti incurred significant unanticipated costs and sought additional payment from KBR. Disputes arose, leading to arbitration before the International Center for Dispute Resolution (ICDR). The ICDR Panel issued a final award denying First Kuwaiti’s claim for payment and resolving all disputes. First Kuwaiti’s request for changes to the award was rejected by the ICDR Panel.First Kuwaiti filed a motion in the U.S. District Court for the Eastern District of Virginia to vacate the arbitration award, which KBR opposed as untimely. KBR also filed a cross-motion to confirm the award. The district court denied First Kuwaiti’s motion to vacate as untimely and granted KBR’s motion to confirm the award. Additionally, the district court denied First Kuwaiti’s request for prejudgment interest on two other claims unrelated to the trailer damages.The United States Court of Appeals for the Fourth Circuit reviewed the case. The court affirmed the district court’s decision, holding that First Kuwaiti’s motion to vacate was untimely as it was filed more than three months after the final arbitration award was delivered. The court also held that the district court had the authority to confirm the arbitration award under Chapter Two of the Federal Arbitration Act, which applies to arbitrations involving foreign parties and does not require consent for judicial confirmation. Lastly, the court found no abuse of discretion in the district court’s denial of prejudgment interest, as the stipulations did not explicitly provide for such interest and the circumstances did not warrant it. The Fourth Circuit affirmed the district court’s orders. View "First Kuwaiti General Trading & Contracting W.L.L. v. Kellogg Brown & Root International, Incorporated" on Justia Law

Three West Virginia residents, dissatisfied with their cable and internet service provided by Suddenlink, sued Cebridge Acquisition, LLC, Cequel III Communications I, LLC, Cequel III Communications II, LLC, and Altice USA, Inc. They alleged that Suddenlink failed to provide reliable services and sought damages for negligence, unjust enrichment, and breach of contract. Suddenlink moved to compel arbitration based on the arbitration agreement in its 2021 Residential Services Agreement (RSA). The district court denied the motions, concluding that a 2017 arbitration agreement controlled, was unconscionable, and could not be enforced.The United States District Court for the Southern District of West Virginia found the 2017 arbitration agreement procedurally and substantively unconscionable, citing the unequal bargaining power between the parties, the adhesive nature of the contract, and the complexity of the terms. The court also noted that the 2017 agreement lacked an opt-out provision and included terms that were overly harsh and lacked mutuality. Consequently, the district court denied Suddenlink’s motions to compel arbitration in all three cases.The United States Court of Appeals for the Fourth Circuit reviewed the case and determined that the 2021 arbitration agreement, not the 2017 version, governed the disputes. The court found that the 2021 agreement was valid and enforceable, as it satisfied all elements of contract formation, including mutual assent and valuable consideration. The court also concluded that the 2021 arbitration agreement was not procedurally or substantively unconscionable. The court reversed the district court’s judgments and remanded the cases with instructions to compel arbitration. View "Meadows v. Cebridge Acquisition, LLC" on Justia Law

Tiffany Johnson and Tracy Crider, Maryland residents, obtained credit card accounts from Continental Finance Company, LLC and Continental Purchasing, LLC. They filed separate class-action lawsuits in Maryland state court, alleging that Continental violated Maryland usury laws by charging excessive interest rates through a "rent-a-bank" scheme. They sought statutory damages and declaratory judgments to void their loans. Continental removed the cases to the District of Maryland and moved to compel arbitration based on a cardholder agreement containing an arbitration provision.The District of Maryland consolidated the cases and denied Continental's motions to compel arbitration. The court held that it was responsible for determining whether the arbitration agreement was illusory, not the arbitrator. It also found that the choice-of-law provisions in the agreements could not be applied before establishing the existence of a valid contract. Finally, the court concluded that the arbitration agreement was illusory under Maryland law due to a "change-in-terms" clause allowing Continental to unilaterally alter any term at its sole discretion.The United States Court of Appeals for the Fourth Circuit reviewed the case and affirmed the district court's decision. The Fourth Circuit agreed that the court, not the arbitrator, should determine the contract's formation. It also concurred that the choice-of-law provisions could not be enforced before establishing a valid contract. Finally, the court held that the arbitration agreement was illusory under Maryland law because the change-in-terms clause allowed Continental to escape its contractual obligations, rendering the agreement non-binding. The judgment of the district court was affirmed. View "Johnson v. Continental Finance Co., LLC" on Justia Law

In 2020 and 2021, Rohan Dhruva and Joshua Stern, residents of California, created accounts and subscribed to CuriosityStream, an online streaming service. They later discovered that CuriosityStream was sharing their event data and other identifiers with Meta, which they claimed violated the federal Video Privacy Protection Act and California state law. Consequently, they filed a putative class action lawsuit in Maryland, where CuriosityStream is headquartered.The United States District Court for the District of Maryland denied CuriosityStream's motion to compel arbitration. The court acknowledged that the website provided adequate notice of the Terms of Use through a conspicuous hyperlink but concluded that users were not given clear notice that clicking the "Sign up now" button constituted agreement to the Terms of Use. CuriosityStream's motion for reconsideration was also denied.The United States Court of Appeals for the Fourth Circuit reviewed the case. The court concluded that Dhruva and Stern had reasonable notice that registering for the streaming service would constitute assent to the website’s Terms of Use, which included an arbitration clause. The court held that the design and content of the website provided sufficient notice of the terms and that Dhruva and Stern manifested their assent by registering with the website. Consequently, the Fourth Circuit reversed the district court's order denying the motion to compel arbitration and remanded the case for further proceedings. View "Dhruva v. CuriosityStream, Inc." on Justia Law

The Berkeley County School District filed a lawsuit against several defendants, including HUB International Ltd. and HUB International Midwest Ltd., alleging claims related to insurance policies and services provided. HUB sought to compel arbitration based on brokerage service agreements (BSAs) from 2002, 2003, 2005, 2006, 2009, and 2011. The district court denied the motion, and HUB appealed. The appellate court reversed and remanded for a trial to resolve factual disputes about the agreements. After a bench trial, the district court again denied the motion, finding no meeting of the minds for the 2006, 2009, and 2011 BSAs and precluding consideration of the 2002 and 2003 BSAs. HUB appealed again, and the appellate court vacated the judgment regarding the 2002 and 2003 BSAs.On remand, the district court found the 2002 and 2003 BSAs valid and enforceable but denied HUB's motion to compel arbitration, deciding that the dispute did not fall within the scope of those agreements. HUB appealed this decision.The United States Court of Appeals for the Fourth Circuit reviewed the case and determined that the district court erred by deciding the arbitrability of the dispute itself. The appellate court held that the arbitration provisions in the 2002 and 2003 BSAs, which incorporate the American Arbitration Association (AAA) commercial rules, clearly delegate arbitrability questions to the arbitrator. Therefore, the district court should have compelled arbitration to resolve whether the claims fall within the scope of the arbitration agreements.The Fourth Circuit reversed the district court's judgment and remanded the case with instructions to compel arbitration of the threshold arbitrability question in accordance with the parties' agreement. View "Berkeley County School District v. HUB International Limited" on Justia Law

Jason and Kacie Highsmith hired Shelter, LLC to manage a home renovation project and later contracted with Design Gaps, Inc. to design and install cabinets and closets. The contracts required arbitration for disputes but did not specify completion dates. Design Gaps failed to meet multiple promised deadlines, leading the Highsmiths to terminate the contracts and hire another company. The Highsmiths shared Design Gaps' copyrighted drawings with the new contractor. They then filed for arbitration, alleging breach of contract and other claims, while Design Gaps counterclaimed for various issues, including copyright infringement.The arbitrator held a three-day hearing, during which the Highsmiths presented multiple witnesses, while Design Gaps only presented David Glover. The arbitrator found in favor of the Highsmiths, awarding them damages and attorney’s fees, and denied Design Gaps' counterclaims, including the copyright claim, citing fair use and lack of evidence for copyright registration.Design Gaps petitioned the United States District Court for the District of South Carolina to vacate the arbitration award, arguing the arbitrator disregarded the law and failed to issue a reasoned award. The district court denied the petition and confirmed the arbitration award, also granting the Highsmiths' motion for attorney’s fees.The United States Court of Appeals for the Fourth Circuit reviewed the case. The court dismissed the appeal, citing lack of federal jurisdiction based on the precedent set in Friedler v. Stifel, Nicolaus, & Co., which held that federal courts do not have jurisdiction over motions to vacate arbitration awards unless there is an independent basis for federal jurisdiction beyond the Federal Arbitration Act. The court concluded that the petition did not meet this requirement. View "Design Gaps, Inc. v. Shelter, LLC" on Justia Law

The plaintiffs, who are military members, filed a class action against Citibank, alleging violations of the Servicemembers Civil Relief Act (SCRA) and other statutes. They claimed Citibank improperly charged them higher interest rates and fees on their credit card balances after they left active duty, contrary to the SCRA's protections. The credit card agreements included arbitration clauses that required disputes to be resolved individually, not as class actions.The United States District Court for the Eastern District of North Carolina denied Citibank's motion to compel arbitration, holding that the SCRA allowed servicemembers to bring class actions in federal court despite any prior agreement to arbitrate. The court interpreted the SCRA's provision allowing class actions "notwithstanding any previous agreement to the contrary" as overriding the Federal Arbitration Act (FAA).The United States Court of Appeals for the Fourth Circuit reviewed the case and reversed the district court's decision. The Fourth Circuit held that the SCRA does not explicitly prohibit arbitration agreements and that the FAA requires enforcement of such agreements unless there is a clear congressional command to the contrary. The court found that the SCRA's language did not provide such a command and that the arbitration agreements should be enforced according to their terms, which included individual arbitration.The Fourth Circuit remanded the case with instructions to compel arbitration for all claims except those under the Military Lending Act (MLA). The court noted that the MLA explicitly prohibits arbitration agreements for disputes involving the extension of consumer credit to servicemembers. The district court was instructed to determine whether the MLA applied to the plaintiffs' credit card accounts and to address any related issues. View "Espin v. Citibank, N.A." on Justia Law